In this material, we will talk about another "Petersburg service", which is famous for its straightforward approach. I think the truth is somewhere nearby, namely in the heads of those people who hire "such" performers... But let's take it one step at a time...
This time, the firm "Amix", which specializes in "#shit-service" and shipping goods for the light at the end of the tunnel, fell under the "operating knife". I won't leave a link to the website so that you can suffer in choosing similar sites under the same name.
Etymology
From West Slavic, of the same root as the verb to be. The original meaning (preserved in Czech bydlo) — "being, state, residence". Later, in Polish bydło, the meaning developed into "dwelling", then "property, possessions", and finally (from the 14th century) "livestock" (also diminutive bydlę). In this sense, it was borrowed into the Ukrainian language (бидло), where it also acquired the figurative meaning "people equated to cattle". This is where the modern Russian meanings come from.
Part 1 - attitude towards clients
So, let's get to the point...
At some point (September 14, 2017), I called the phone number listed on one of the websites: +7 (812) 327-33-96.
I was interested in a specific profile for an LED strip at a specific price, which I told the manager (though the first person, a girl, couldn't even open the computer to check stock availability for this product, redirecting me to another consultant). Okay, I thought, it happens, maybe the work computer isn't very "fresh"...
The guy, unlike the girl, immediately understood that he needed to look for something on the Amix website, since I mentioned that I had seen the product (which I had already told him about over the phone) on their site. After double-checking the product details and its name, he frantically started searching for it in his database. Then, he asked me to give him the PRODUCT CODE!!! of the item. I said that there are no product codes on the website, only the product name and description, plus pictures. Then he asked on which website I was looking for this product!!! I said — on such-and-such site. He told me — that's NOT OUR site!!! I was like, holy...! (Only people with certain skills—or a lack of any—can say things like that to a client).
Okay, I thought, I need to ask a rhetorical question. I said: "And the phone number I'm calling — is it yours? It's listed on this website, and the product I previously inquired about is also mentioned there!"
The manager, apparently expecting standard questions, simply said: "This is not our website, I can tell you what we have on our site."
Do you feel like you called either unprofessional people or just a company that doesn't value its clients at all and treats them like "cattle"... Making a direct comparison — we treat people the way we want to be treated, right? :))
NO COMMENTS!
Part 2 - registration on the website
Let's move on...
I decided to register on their "official website", which wasn't easy for me (a person who has already created more than a dozen websites of my own...). Nevertheless, I managed to place an order, which was now "pending". I waited for more than 2 hours, after which I decided to call them myself.
Calling this company again, I decided to immediately mention my order number (#2774) and ask at what stage it was.
The conversation with another manager went like this:
Me: "Hello! I would like to know the status of my order #2774, which was placed on your website?"
Manager: "Let me check... This order is pending (thanks, I guess, for letting me know)"
Me: "It's been more than 2 hours since I placed the order. When can I pick it up?"
Manager: "That's not long yet — just a couple of hours... Some of our orders take a whole day to process..."
At this point, my "cultured" Petersburg words apparently ran out, and I decided to take a different approach. The result of this "different" approach is what you see before you...
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