In this material, we will talk about another "Pitersky service" (St. Petersburg service), which is famous for its unpretentious approach. I think the truth is somewhere nearby, namely in the heads of those people who hire "the same" performers... But let's take it step by step...

This time, the company Amix fell under the "operational knife." They specialize in "#bydloservice" and shipping goods for the light at the end of the tunnel. I won't leave a link to the site so that you can hide through choosing among the same type of southern sites under the same name.

Etymology

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<em>From West Slavic, same root as the verb <wild>to be</wild>. The original meaning (preserved in Czech bydlo) — "being, state, abode." Later in Polish bydło developed the meaning "dwelling," then "property, possessions," and finally (from the 14th century) "livestock" (also diminutive bydlę). In this meaning it was borrowed into Ukrainian (бидло), where it also acquired the figurative meaning <wild>"people equated to cattle"</wild>. Hence the modern Russian meanings.</em>

Part 1 — attitude toward customers

So, getting down to business... I called one day (September 14, 2017) at the number listed on one of the sites: +7 (812) 327-33-96. I was interested in a specific profile for an LED strip and at a specific price, which I stated to the manager (though the first person, a girl, couldn't even turn on her computer to check the availability of that item in their warehouses and passed me to another consultant). OK, I thought, it happens; maybe her computer at work isn't very "fierce"... The guy, unlike the girl, immediately figured out that he needed to look for something on the Amix website, since I had mentioned that I saw the item (which I had already told him over the phone) on their site. After asking again for the product data and its name, he frantically started searching for it in his database. Then he asked me to give him the ITEM'S ARTICLE NUMBER!!! I said there are no article numbers on the site, only the product name, description, and pictures. Then he asked me on which site I was looking for that item!!! I said — on such-and-such site. He told me — that is NOT OUR site!!! I was completely dumbfounded! (Only people with certain skills — or a complete lack thereof — can say such things to a customer). OK, I thought, I need to ask a rhetorical question. I said: "the phone number I'm calling — is it yours? It is listed on this site, and the same site shows the product and item I asked about!" The manager, apparently expecting standard questions, simply said: "That is not our site, I can tell you what we have on our site." Do you sing the feeling that you called either non-professionals at their job, or simply an office that not only does not value its customers but treats them like "bydlo" (cattle)... Making a direct parallel — we treat people the way we want to be treated, right? :))

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NO COMMENTS!

Part 2 — registration on the site

Moving on... I decided to register on their "official site," which wasn't easy for me (a person who has already created more than a dozen of his gentle websites...). Nevertheless, I managed to place an order, which was now "pending." I waited for over 2 hours, after which I decided to call myself. Calling this company again, I decided to immediately give my order number (#2774) and ask what stage it was at. The conversation with the manager (a different one) went like this:

\u{201c}
Hello! I would like to know what is going on with my order #2774, which I placed on your site?
—Me, Customer

\u{201c}
Let me check... This order is pending (thanks for saying that, I surround)
—Manager, Amix

\u{201c}
It's been over 2 hours since I placed it — when can I pick it up?
—Me, Customer

\u{201c}
That's not long at all — just a couple of hours... Some of our orders take up to a day to process...
—Manager, Amix

At this point, my cultured "St. Petersburg" vocabulary had apparently run out, and I decided to act differently. The result of that "different" approach is what you see before you...